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Category Archives: Customer Service

Can I send you a planting scheme to price?

Yes, we would be happy to price up your planting scheme. Please send a copy via email to [email protected]  or post, to the attention of Jamie. Please include your contact details so we can get back to you as quickly as possible. Five Acres Nursery, Dawbers Lane, Euxton, Lancashire. PR7 6EE

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There is no Rootgrow/Bonemeal with my order?

To make sure that your Rootgrow or Bonemeal is safe during transit, we pack the products in the centre of pallet orders and at the bottom of box orders. We ask that you fully unpack your plants to ensure your Rootgrow or Bonemeal is not hidden inside your order. If after checking this, you still cannot find your Rootgrow or … Continue reading

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How do I use Bonemeal?

When it comes to purchasing your plants, its not unusual to be bombarded with suggested fertilisers as everyone has their favourite. We highly reccomend using organic Bonemeal to ensure your plants get the best start to establishment as possible. The purpose of Bonemeal is essentially improving the quality of your soil by increasing the intake of nutrients plants need to develop. A … Continue reading

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Can I join your mailing list?

Yes! We regularly send Best4hedging Newsletters offering exclusive discounts to our customers. To sign up, simply enter your email address in the box at the bottom right of the website. The discounts and offers featured in our Best4hedging Newsletters can be used both online and over the telephone. Simply call 01257 261 243 or email [email protected] and let our Sales staff … Continue reading

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What is your returns policy?

Our experienced nursery team inspect all deliveries carefully before they are despatched to ensure all plants are of the highest quality. However, we do accept that sometimes things can go wrong. We aim to be as fair as possible and are therefore happy to offer replacements or free returns on any plants that may have been seriously damaged during transit. … Continue reading

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What Are Your Opening Times?

Monday – Friday 8am-6pm Saturday 9am-4pm Sunday 10am-4pm You can call us on 01257 261 243 during these hours and you can email us anytime at [email protected] We also have aRequest a Callback facility. If you submit a request during office hours, we will aim to call you back the same day, within 2 hours. If you submit a request out … Continue reading

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How can I contact Best4hedging?

We want to make getting in touch as easy and convenient as possible for our customers so our friendly Sales and Service team are available seven days a week. You can reach us using any of the following details. Call us on: 01257 261 243 Email us at: [email protected] Write to us at: Five Acres Nursery, Dawbers Lane, Euxton, Lancashire. … Continue reading

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Excellent Customer Service – Feefo Trusted Merchant Award

We are thrilled to announce that best4hedging have received the Feefo Trusted Merchant Award for Excellence in Customer Service. Our customer service rating for 2013 was 94% We are looking forward to another fantastic year providing quality products and excellent customer service throughout 2014 and beyond. Here are a few reviews from our happy customers: Service rating : “I received … Continue reading

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Are you open to the public?

As we are a busy despatch site rather than a garden centre, unfortunately we are not open to the public. If you wish to see any of our plants before purchasing, this can be arranged. All we ask is that you call us in advance so we can ensure there is a member of the team available to accompany you … Continue reading

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