Customer Service

bhmas hours and delivery FINAL 08/12/2021
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Christmas Hours and Delivery Information

Christmas is approaching and we hope that you are all enjoying decorating your homes and getting into the festive spirit. Opening hours – Christmas and New Year Date Opening Thursday 23rd December Open until 1pm Christmas Eve Closed Christmas Day Closed Boxing Day Closed Monday 27th December Closed Tuesday 28th December Closed Wednesday 29th December Open 10am to 4pm Thursday 30th December Open 10am to 4pm New Year’s Eve Closed New Year’s Day Closed Sunday 2nd January Closed Monday 3rd January Closed Tuesday 4th January Open from 8am – normal... Read More

blog FAQs 04/08/2015

There is no Rootgrow/Bonemeal with my order?

To make sure that your Rootgrow or Bonemeal is safe during transit, we pack the products in the centre of pallet orders and at the bottom of box orders. We ask that you fully unpack your plants to ensure your Rootgrow or Bonemeal is not hidden inside your order. If after checking this, you still cannot find your Rootgrow or Bonemeal, please give our Service team a call on 01257 447 533 and they will be happy to help. For those unfamiliar with how to use Rootgrow or how to... Read More

blog FAQs 04/08/2015

How do I use Bonemeal?

When it comes to purchasing your plants, its not unusual to be bombarded with suggested fertilisers as everyone has their favourite. We highly reccomend using organic Bonemeal to ensure your plants get the best start to establishment as possible. The purpose of Bonemeal is essentially improving the quality of your soil by increasing the intake of nutrients plants need to develop. A great, slow releasing fertiliser, Bonemeal should be applied to the soil as opposed to the roots of the plant. You can do this by forking it through your backfill, ensuring... Read More

blog FAQs 10/09/2014

Can I join your mailing list?

Yes! We regularly send Best4hedging Newsletters offering exclusive discounts to our customers. To sign up, simply enter your email address in the box at the bottom right of the website. The discounts and offers featured in our Best4hedging Newsletters can be used both online and over the telephone. Simply call 01257 261 243 or email [email protected] and let our Sales staff know which discount code you wish to use. If purchasing online, you can enter your Best4hedging discount code at the checkout.

blog FAQs 20/07/2014

What is your returns policy?

Our experienced nursery team inspect all deliveries carefully before they are despatched to ensure all plants are of the highest quality. However, we do accept that sometimes things can go wrong. We aim to be as fair as possible and are therefore happy to offer replacements or free returns on any plants that may have been seriously damaged during transit. Alternatively, if you have simply had a change of heart, we ask that you pay the return costs. To arrange a return or replacement please contact our Service team as... Read More

blog FAQs 08/06/2014

What Are Your Opening Times?

Monday – Friday 8am-6pm Saturday 9am-4pm Sunday 10am-4pm You can call us on 01257 261 243 during these hours and you can email us anytime at [email protected] We also have aRequest a Callback facility. If you submit a request during office hours, we will aim to call you back the same day, within 2 hours. If you submit a request out of hours, we will call you back by 12 noon, the next working day.

blog FAQs 06/05/2014

How can I contact Best4hedging?

We want to make getting in touch as easy and convenient as possible for our customers so our friendly Sales and Service team are available seven days a week. You can reach us using any of the following details. Call us on: 01257 261 243 Email us at: [email protected] Write to us at: Five Acres Nursery, Dawbers Lane, Euxton, Lancashire. PR7 6EE You can also use our online contact form or request a callback.

feefo trusted merchant 28/01/2014

Excellent Customer Service – Feefo Trusted Merchant Award

We are thrilled to announce that best4hedging have received the Feefo Trusted Merchant Award for Excellence in Customer Service. Our customer service rating for 2013 was 94% We are looking forward to another fantastic year providing quality products and excellent customer service throughout 2014 and beyond. Here are a few reviews from our happy customers: Service rating : “I received my order today and I am delighted to say everything was delivered in excellent prestine condition. I was si impressed by the amazing quality of the plants. I did have... Read More

blog FAQs 20/01/2014

Are you open to the public?

As we are a busy despatch site rather than a garden centre, unfortunately we are not open to the public. If you wish to see any of our plants before purchasing, this can be arranged. All we ask is that you call us in advance so we can ensure there is a member of the team available to accompany you safely around the site. To make an appointment to see any of our plants before purchasing, please contact us on 01257 261243 or email [email protected]