Good delivery and well packaged
The trees were in excellent condition and we are very happy with them
We ordered 25 leylandi trees, we opted for the well established 2-2.5m trees so we would get the required hedge far sooner. Customer service was helpful and our order arrived when it should BUT!!! When there is a weak link in the chain all that is cancelled out. Our trees arrived crammed on to just one pallet! Presumably to save on the cost of sending them. They were stacked up, squeezed together and the wrapped with cling film. When I carefully Removed the wrapping I found some of the branches snapped off. Some trees had not been attached to the cane in the pot and others were attached badly distorting the direction the tree was growing in. Some had been watered and some were as dry as a bone. I then counted the trees as I was amazed that 25 large trees would fit on to one pallet and I was completely correct. We had been sent 23 trees as that is all that would fit. Was I not supposed to notice?? I contacted customer service, who again were helpful and said they would send out the two missing trees. But I explained I had someone coming to plant the trees and they would need to return 3 days later, if even available. So I would be out of pocket! Plus the issue of the inconvenience and the damaged trees was not addressed. My order was over £1300 and I would need to buy many more trees in the future. This company seems very short sighted and customer satisfaction needs to be a higher priority.
The ones we have received will be planted today as the person had already been arranged to plant them. They appear to be in reasonable condition. It is a shame some of the branches are broken.
I cant argue with the level of customer service and the delivery process . I dont think they could have done anything more .
I havent planted them yet , but they came as advertised and look good.
Unfortunately the delivery driver damaged our electric gates
The trees were poor - not up to standard for the price paid ! They were shorter than expected a & much thinner !
Did what they said they would do
Seems good, only put them in two days ago
I have no problems with Best4hedging. However, they should use a different courier service as the parcelforce driver didn't bother closing the gate behind him which meant all the sheep in the next field escaped. Not happy.
Great service, well packaged and god delivery