Our experienced nursery team inspect all deliveries carefully before they are dispatched to ensure all plants are of the highest quality. However, we do accept that sometimes things can go wrong. We aim to be as fair as possible and are therefore happy to offer replacements or free returns on any plants that may have been seriously damaged during transit. Alternatively, if you have simply had a change of heart, we ask that you pay the return costs.
To arrange a return or replacement please contact our Customer Service team as soon as possible via 01257 447 533 or email [email protected] enclosing photographs of your plants.
Should you wish to return any products that you have over-bought, no longer require or purchased in error you will incur both a return cost (different charges for pallets and Boxes) and the original cost of delivery incurred by best4hedging. Please contact the Service team for charges and/or to organise a return. Plants will be subject to a quality control check from our Nursery upon return before any refund is authorised and processed.