Delivery free uk delivery available* delivery within 2-5 days

Delivery & Returns

Delivery

Free Delivery - Allorders over the minimum order values shown below are delivered FREE to the UK Mainland.  (Exceptions apply - see Delivery Areas)

£9.98 or free on orders over £250

Standard delivery applies to:

  • All items except pleached trees

Premium delivery allows you to select your own delivery date for convenience. If the products you choose offer premium delivery, simply select this option and dependent on your order value, the charges will be as follows:

  • Orders under £250 - Premium delivery cost is £25.98
  • Orders £250 and over - Premium delivery cost is £15.98

Our premium delivery service is available Tuesday to Friday except for weeks with bank holidays, where the Tuesday won't be available. 

Some items are sent direct from suppliers and so are excluded from Premium Delivery:

  • Cell Grown Hedging Plants
  • Instant Trough Grown Hedging Plants (some are sent direct but not all)
  • Instant Hedging Screens 
  • Tall Root Balls (250cm+ in height)
  • Turf

If you don't see the date you'd like in our current calendar window, you can speak to our team on 01257 261 243

£450.00 or free on orders over £1500 (This is due to the item size and needing specialist delivery)

Pleached delivery charges applies to:

  • All pleached trees - pot grown, root ball, fresh pleached, mature pleached, espalier, box head and roof form

There is no need for a premium delivery option on pleached trees as due to the specialist delivery, we will contact you to arrange a date for them to be delivered.

Deliveries will be undertaken on a large lorry needing adequate access to the property to unload. If for any reason you may require a smaller vehicle please contact our sales team who can arrange this for you. There will be an additional surcharge applied for small vehicle deliveries. 

  Product Type  Standard Delivery Charge  Minimum Order Values (inc VAT) for FREE Delivery
  All Items (Excluding Pleached Trees)  £9.98 delivery charge (orders up to £250)  Orders of £250 and over - FREE
  Pleached Trees (Specialist Delivery)  £450 delivery charge (orders up to £1500)  Orders of £1500 and over - FREE

Delivery Areas and Charges

  Area  Delivery Information
  British Mainland
  (Excluding Scottish Highlands plus AB/DD Postcodes)
  Delivery charges and free delivery order values as per table above
  Scottish Highlands and AB/DD Postcodes  Possible delivery surcharge.
  Contact the team on 01257 261 243 for advice and costs.
  Isle of Man, Isle of Wight, Scottish Islands
  and Channel Islands
  Delivery is possible but bespoke delivery charges apply due to non-mainland location
  Contact the team on 01257 261 243 for advice and costs.
  Northern Ireland and Republic of Ireland  Due to current Brexit rules we are unable to deliver here.
  Other locations  Delivery may be possible. Contact the team on 01257 261 243 for advice and costs.

Pre-orders and combined orders of stock and pre-order items

  • If your order is for pre-order items only, they will be delivered as and when they are in stock.
  • If you place an order for both in-stock and pre-order items, usually they will all be delivered together. However this is dependent on when pre-order items are due in stock. *Excludes items sent direct from suppliers.
  • If you wish to have the in-stock items delivered before the pre-order items become available, there may be an additional delivery charge. Contact the Customer Care team on   01257 447 533 and they'll be happy to assist you.

Pallet Deliveries

Some plants are too heavy or too tall to be packed into a cardboard box, in which case we use pallet deliveries. 

Pallet deliveries are always undertaken on an 18-tonne vehicle (similar in size to a standard refuse vehicle). If for any reason you require a smaller vehicle please contact our sales team who can arrange this for you. There will be an additional surcharge applied for small vehicle deliveries.

Large Plant Deliveries

Large plants are those we class as:

a) too large for a pallet

b) needing a larger delivery vehicle due to plant size and weight

c) requiring lifting equipment to remove the plants from the vehicle

We will contact customers as soon as this type of order is received, so that we can go through all the delivery requirements in detail. We'll discuss suitable delivery dates with you and provide advice on what is needed in terms of vehicle access and lifting equipment, to ensure your delivery goes smoothly. 

Delivery Times

Our standard delivery times are detailed at the top of the page. However, there are items which may have different delivery times. These are usually items delivered direct from suppliers. Large plants and pleached trees are bespoke deliveries so we will arrange specific delivery dates in advance.

For other items we will notify you of the expected delivery time if different to the usual timescale. As a general rule, cell grown plants are delivered witin 5-7 days and some instant hedging, screens and trees can take up to 14 days.

Do I need to be at home for delivery?

The simple answer is No! All our standard deliveries are sent 'No Signature Required'. Just leave us instructions in the Delivery section of the checkout for where deliveries should be left - but please be reasonable - we can't expect carriers to leave them "in the shed at the bottom of the garden".

Deliveries of pallets and large plants

Although we don't need a signature, many customers prefer to oversee large deliveries, whether that's on a pallet or certainly in the case of large plants arriving. We think this is advisable for the following reasons:

  • Pallets can be difficult to manoeuvre so the driver may need to be shown where they can be left
  • If you have a gravel drive, the vehicle can't drive on, so pallets may need to be unpacked at the kerbside/gate
  • Large plants will need appropriate access for an articulated lorry (unless a smaller vehicle has been arranged)
  • Lifting equipment will also be needed for large plants with an operator on site to help unload and move them to a preferred location

In the case of pallet deliveries, if you can't be at home to receive it, make sure you provide specific instructions as to where it can be left. We will pass these on to the pallet company. You do however need to take into account the following:

1) A location that will be accessible for the lorry and 2) Space for the driver to easily unload and deposit the delivery

Premium Delivery Option

With our Premium Delivery option, you are able to choose a preferred date for delivery. We aim to deliver between 8am and 6pm but you will receive tracking information in advance of delivery, so that you can stay informed of when it is likely to arrive.

While we will do our utmost to meet that delivery date, we won't cover consequential losses if we can't meet the specific date due to unforseen circumstances. For this reason we would advise against booking gardeners for the date of delivery.

Returns

We inspect plants carefully before dispatch but accept that very occasionally things may go wrong. You can return your plants (within 14 days) for a refund or replacement (we’ll help with the process of returning). If your plants arrived damaged, then returns are free of charge. However, we ask that you inform us as soon as possible. If you’d like to return your plants because of a change of plan or if we do not agree that the plants are significantly damaged (the loss of a few leaves in transit or a loose pot on arrival, for example, wouldn't be harmful to the plants), then we may ask you to pay the full or partial return costs if you still wanted to return them. We’re very reasonable and always aim for complete satisfaction as demonstrated by our amazing Feefo customer reviews which can be viewed here.

Should you wish to return any products that you have over-bought, no longer require or purchased in error, you will incur both a return cost (different charges for pallets and boxes) and the original cost of delivery incurred by best4hedging. Please contact the Customer Care team  on 01257 447 533 for charges and/or to organise a return. Plants will be subject to a quality control check from our Nursery upon return before any refund is authorised and processed.

Please note that in the case of damaged plants, if you have not notified us of a problem within 14 days of delivery, we consider you to have accepted the plants and best4hedging has no further liability for them should they fail. You can read more about our returns policy in our terms and conditions here.