Pre-orders and combined orders of stock and pre-order items
- If your order is for pre-order items only, they will be delivered as and when they are in stock.
- If you place an order for both in-stock and pre-order items, usually they will all be delivered together. However this is dependent on when pre-order items are due in stock. *Excludes items sent direct from suppliers.
- If you wish to have the in-stock items delivered before the pre-order items become available, there may be an additional delivery charge. Contact the Customer Care team on 01257 447 533 and they'll be happy to assist you.
Pallet Deliveries
Some plants are too heavy or too tall to be packed into a cardboard box, in which case we use pallet deliveries.
Pallet deliveries are always undertaken on an 18-tonne vehicle (similar in size to a standard refuse vehicle). If for any reason you require a smaller vehicle please contact our sales team who can arrange this for you. There will be an additional surcharge applied for small vehicle deliveries.
Large Plant Deliveries
Large plants are those we class as:
a) too large for a pallet
b) needing a larger delivery vehicle due to plant size and weight
c) requiring lifting equipment to remove the plants from the vehicle
We will contact customers as soon as this type of order is received, so that we can go through all the delivery requirements in detail. We'll discuss suitable delivery dates with you and provide advice on what is needed in terms of vehicle access and lifting equipment, to ensure your delivery goes smoothly.
Delivery Times
Our standard delivery times are detailed at the top of the page. However, there are items which may have different delivery times. These are usually items delivered direct from suppliers. Large plants and pleached trees are bespoke deliveries so we will arrange specific delivery dates in advance.
For other items we will notify you of the expected delivery time if different to the usual timescale. As a general rule, cell grown plants are delivered witin 5-7 days and some instant hedging, screens and trees can take up to 14 days.
Do I need to be at home for delivery?
The simple answer is No! All our standard deliveries are sent 'No Signature Required'. Just leave us instructions in the Delivery section of the checkout for where deliveries should be left - but please be reasonable - we can't expect carriers to leave them "in the shed at the bottom of the garden".
Deliveries of pallets and large plants
Although we don't need a signature, many customers prefer to oversee large deliveries, whether that's on a pallet or certainly in the case of large plants arriving. We think this is advisable for the following reasons:
- Pallets can be difficult to manoeuvre so the driver may need to be shown where they can be left
- If you have a gravel drive, the vehicle can't drive on, so pallets may need to be unpacked at the kerbside/gate
- Large plants will need appropriate access for an articulated lorry (unless a smaller vehicle has been arranged)
- Lifting equipment will also be needed for large plants with an operator on site to help unload and move them to a preferred location
In the case of pallet deliveries, if you can't be at home to receive it, make sure you provide specific instructions as to where it can be left. We will pass these on to the pallet company. You do however need to take into account the following:
1) A location that will be accessible for the lorry and 2) Space for the driver to easily unload and deposit the delivery
Premium Delivery Option
With our Premium Delivery option, you are able to choose a preferred date for delivery. We aim to deliver between 8am and 6pm but you will receive tracking information in advance of delivery, so that you can stay informed of when it is likely to arrive.
While we will do our utmost to meet that delivery date, we won't cover consequential losses if we can't meet the specific date due to unforseen circumstances. For this reason we would advise against booking gardeners for the date of delivery.
Returns
We inspect plants carefully before dispatch but accept that very occasionally things may go wrong. You can return your plants (within 14 days) for a refund or replacement (we’ll help with the process of returning). If your plants arrived damaged, then returns are free of charge. However, we ask that you inform us as soon as possible. If you’d like to return your plants because of a change of plan or if we do not agree that the plants are significantly damaged (the loss of a few leaves in transit or a loose pot on arrival, for example, wouldn't be harmful to the plants), then we may ask you to pay the full or partial return costs if you still wanted to return them. We’re very reasonable and always aim for complete satisfaction as demonstrated by our amazing Feefo customer reviews which can be viewed here.
Should you wish to return any products that you have over-bought, no longer require or purchased in error, you will incur both a return cost (different charges for pallets and boxes) and the original cost of delivery incurred by best4hedging. Please contact the Customer Care team on 01257 447 533 for charges and/or to organise a return. Plants will be subject to a quality control check from our Nursery upon return before any refund is authorised and processed.
Please note that in the case of damaged plants, if you have not notified us of a problem within 14 days of delivery, we consider you to have accepted the plants and best4hedging has no further liability for them should they fail. You can read more about our returns policy in our terms and conditions here.