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Delivery & Returns

Delivery Cost

Free Delivery - The majority of orders over the minimum order values shown below are delivered FREE to the UK Mainland. Otherwise, standard delivery charges apply as shown in the table below. (Exceptions apply - see Delivery Areas)

 

all costs & min. order

min. order
free delivery

bare root

root ball

pot grown & topiary

cell grown

instant trough

tree

planting essentials

standard delivery
£5.00

£200

all

-

pot size up to and incl 7.5L

all
(min qty 12)

-

ornamental & fruit trees

all tools, irrigation, canes & mulch matting

pallet delivery
£60.00

£300

-

all

pot size 10L & above
& root ball topiary

-

all
(min qty 3)

pleached &
espalier trees
(min qty 5)

topsoil

 

 

Pallet Deliveries

Some plants are too heavy or too tall to be packed into a cardboard box, in which case we use pallet deliveries. In these circumstances, we require a minimum order value of £300 for free delivery. Products requiring pallet deliveries, will show 'Free delivery over £300' under the 'Extra Info' column on the product table.

Pallet deliveries are always undertaken on an 18-tonne vehicle (similar in size to a standard refuse vehicle). If for any reason you require a smaller vehicle please contact our sales team who can arrange this for you. There will be an additional surcharge applied for small vehicle deliveries.

Delivery Areas

EU & NI - As of 1st January 2021, we are no longer delivering to Republic Of Ireland or anywhere else within the EU. Currently, we can no longer deliver to Northern Ireland also.

Scottish Highlands & Islands - Most deliveries to the Scottish Highlands & Islands incur an additional charge. We classify this as including AB (Aberdeen) and DD (Dundee) postcodes, all Scottish Islands, as well as the Channel Islands, Isle of Wight and Isle of Man. The exact delivery cost is order specific and will quoted by a member of our Sales Enquiries & Advice Team or at the checkout. Please contact us on 01257 261 243 for further information.

Protected Zones - Some of the species of plants we sell cannot be shipped outside of the UK Mainland under any circumstance, in accordance with regulations set out by DEFRA. Protected Zones we cannot deliver these plants to include all of the Channel Islands (Jersey, Guernsey, Sark, Jethou, Lihou, Burhou, Alderney & Ortac), Isle of Man, Isle of Wight, France, Ireland.

Currently, this includes any plants or packs containing plants from the following genera:

Amelanchier
Cotoneaster
Crataegus
Malus
Pyracantha
Sorbus

Returns

We inspect plants carefully before dispatch but accept that very occasionally things may go wrong. You can return your plants (within 14 days) for a refund or replacement (we’ll help with the process of returning). If your plants arrived damaged, then returns are free of charge. However, we ask that you inform us as soon as possible. If you’d like to return your plants because of a change of plan or if we do not agree that the plants are significantly damaged (the loss of a few leaves in transit or a loose pot on arrival, for example, wouldn't be harmful to the plants), then we may ask you to pay the full or partial return costs if you still wanted to return them. We’re very reasonable and always aim for complete satisfaction as demonstrated by our amazing Feefo customer reviews which can be viewed here.

Should you wish to return any products that you have over-bought, no longer require or purchased in error, you will incur both a return cost (different charges for pallets and boxes) and the original cost of delivery incurred by best4hedging. Please contact the Customer Care team  on 01257 447 533 for charges and/or to organise a return. Plants will be subject to a quality control check from our Nursery upon return before any refund is authorised and processed.

Please note that in the case of damaged plants, if you have not notified us of a problem within 14 days of delivery, we consider you to have accepted the plants and best4hedging has no further liability for them should they fail. You can read more about our returns policy in our terms and conditions here.