Some plants are too heavy or too tall to be packed into a cardboard box, in which case we use pallet deliveries. In these circumstances, we require a minimum order value of £350 for free delivery. Products requiring pallet deliveries, will show 'Free delivery over £350' under the 'Extra Info' column on the product table.
Pallet deliveries are always undertaken on an 18-tonne vehicle (similar in size to a standard refuse vehicle). If for any reason you require a smaller vehicle please contact our sales team who can arrange this for you. There will be an additional surcharge applied for small vehicle deliveries.
Pleached Tree Deliveries
Pleached trees are large products that can't fit on pallets and need bespoke delivery by lorry, with lifting equipment and/or a number of people to receive them at the delivery site, dependent on the products ordered. In these circumstances, we require a minimum order value of £1500 for free delivery.
Deliveries will be undertaken on a large lorry needing adequate access to the property to unload. If for any reason you may require a smaller vehicle please contact our sales team who can arrange this for you. There will be an additional surcharge applied for small vehicle deliveries.
Deliveries of Combined Orders (In-stock Items and Pre-order Items)
Where there is a combined order of in-stock items and pre-order items, the order will only normally be sent when ALL items are in stock. The only exception to this is for cell grown plants which are always delivered direct from our growers within 7 days. If you do wish to to split the order and take delivery of the available items now, please call our customer service team on 01257 447 533 and they'll be happy to assist you. Please note that a split order could be subject to further delivery charges.
EU & NI - As of 1st January 2021, we are no longer delivering to Republic Of Ireland or anywhere else within the EU. Currently, we can no longer deliver to Northern Ireland also.
Scottish Highlands & Islands - Most deliveries to the Scottish Highlands & Islands incur an additional charge. We classify this as including AB (Aberdeen) and DD (Dundee) postcodes, all Scottish Islands, as well as the Channel Islands, Isle of Wight and Isle of Man. The exact delivery cost is order specific and will quoted by a member of our Sales Enquiries & Advice Team or at the checkout. Please contact us on 01257 261 243 for further information.
Protected Zones - Some of the species of plants we sell cannot be shipped outside of the UK Mainland under any circumstance, in accordance with regulations set out by DEFRA. Currently, Jersey is the only protected zone we cannot delivery specific plants to, due to the potential risk of Fireblight.
Currently, this includes any plants or packs containing plants from the following genera:
- Chaenomeles – Flowering Quince
- Crataegus - Hawthorn
- Cydonia - Common Quince
- Malus – All Apples including Crab
- Mespilus – Medlar
- Pyracantha - Firethorn
- Pyrus - Pear
- Photinia Davidiana
- Sorbus - Rowan
We inspect plants carefully before dispatch but accept that very occasionally things may go wrong. You can return your plants (within 14 days) for a refund or replacement (we’ll help with the process of returning). If your plants arrived damaged, then returns are free of charge. However, we ask that you inform us as soon as possible. If you’d like to return your plants because of a change of plan or if we do not agree that the plants are significantly damaged (the loss of a few leaves in transit or a loose pot on arrival, for example, wouldn't be harmful to the plants), then we may ask you to pay the full or partial return costs if you still wanted to return them. We’re very reasonable and always aim for complete satisfaction as demonstrated by our amazing Feefo customer reviews which can be viewed here.
Should you wish to return any products that you have over-bought, no longer require or purchased in error, you will incur both a return cost (different charges for pallets and boxes) and the original cost of delivery incurred by best4hedging. Please contact the Customer Care team on 01257 447 533 for charges and/or to organise a return. Plants will be subject to a quality control check from our Nursery upon return before any refund is authorised and processed.
Please note that in the case of damaged plants, if you have not notified us of a problem within 14 days of delivery, we consider you to have accepted the plants and best4hedging has no further liability for them should they fail. You can read more about our returns policy in our terms and conditions here.