12 Month Plant Guarantee
pledge to you is that we will be fair
‘Good old fashioned customer service is often a missing ingredient in business today. We recognise this and uphold it as one of our core values.’
Jamie, Managing Director
Rest assured, we only send top quality plants to be proud of and we have in place quality control measures that ensure you receive strong, healthy plants. However, we accept that sometimes things can go wrong and plants can fail. If any of your plants purchased from best4hedging fail within the first 12 months after delivery, we will replace them.
For advice and information for planting and how to look after your hedging plants please visit our help pages here. You will find lots of helpful advice to give your plants the best chance to thrive.
Issues: What To Do and How To Contact Us
If you have plants that look to have failed, we need your help in identifying the cause of any failures. To help us do this we ask you to provide the following information via email:
- Your original Order Number and delivery postcode.
- Your full name and contact telephone number.
- Clear photos of the plants in their planting area and a close-up image of the affected part(s) of the plants.
Once we have confirmed your order details and looked at the photos, we will contact you to advise on next steps and arrange plant replacement, if required. Alternatively, we may be able to advise on treatment to recover your plants to get them back to health. Any plants confirmed to have failed we will replace, providing we can see that they have been planted well and looked after appropriately. For replacement plants all that we ask is you cover the delivery costs.