FAQs and Help
Here at best4hedging, we get a lot of questions about our business and our products. If you can’t find the information on our website, our FAQs and Help page is here to give you all the extra details you may need. From delivery and payment options to how to care for your new plants, you can find the answers using the links below. Or, you can contact us here if you would rather talk things over.
How long can my plants be left in their packaging?
At best4hedging we emphasise the fact that our hedging plants are living things and require water, light and fresh air to survive. This being said, we understand that it is not always possible to plant straight away. Therefore, there are certain short term measures that can be taken to ensure your plants receive the care they need until you’re ready to plant.
Bare root hedge plants – If you will be planting within a few days from delivery it is best to remove your hedge plants from the box or pallet and thoroughly dampen the roots without drenching them. They can then be kept in the plastic bags provided and stored in a cool, dry place e.g. a shed or garage – not a greenhouse!
If you are not able to plant within a few days, it is advisable to heel your bare roots in. Heeling in involves digging a hole, big enough to contain the entire root mass, in an unused area of your garden. You can then place your bare roots into the hole, at a 45-degree angle, and gently firm the soil around. Your bare root plants will be happy here for a few weeks but will be much happier when they’re in their final planting position.
Root ball hedge plants – This root type is delivered with its root mass encased in a biodegradable hessian sack which does not need to be removed prior to planting. If you cannot plant your root ball hedging straight away, remove your hedge plants from the pallet and store in a cool, dry place, keeping the roots well watered and away from any frost – a sheet of tarpaulin, for example, can protect from frost. However, we do advise planting your root ball plants as soon as you can to ensure the best possible success rate.
Pot grown hedge plants – Once you have removed your plants from the delivery box or pallet, they can remain in their containers for several weeks until you are ready to plant. In the meantime, simply make sure that the soil is moist and the plants are kept sheltered from full sun or harsh winds.
Cell grown hedge plants – If you are not planting your cell grown plants immediately, we advise opening the box, sprinkling the roots with water and then storing in a cool, dry place. Your cell grown plants can remain in their box (open) for a few days but we highly recommend planting as quickly as possible to achieve the healthiest hedge.
For further information on planting, specific to root types, see our Planting Advice section.
What are the benefits of planting bare root hedging plants?
The low price of bare root hedge plants is in no way an indication that bare root plants are of a lesser standard than any of the other root types we have available. Bare roots are an excellent, cost-effective option, especially when planting in large quantities. The reason that bare roots are less expensive than other root types, such as pot grown plants, is that they cost a lot less to grow, care for and despatch. Bare roots are grown in a field so they do not require annual re-potting, which reduces the growing cost. As bare roots do not carry with them a large amount of soil, they cost less for us to transport which also lowers the purchase price for you, the customer.
We regularly advise our customers to purchase bare root hedge plants when they require a large quantity of plants. It works out cheaper to purchase bare root plants than if you were to buy the same amount of plants in a different root type.
Do I need an account to check the progress of my order?
When ordering online you can create a best4hedging account which allows you to log in and check the progress of your order. You do not have to open an account but it does allow you to track your order more easily. If you have opted out of creating an account you can call or email our Sales and Service team on 01257 494 569 or firstname.lastname@example.org and we will be happy to give you an update.
Minimum Order Quantities
We have minimum order quantities for certain plants where, due to their size, it would not be cost-effective to send them out individually.
We clearly state which plants have a minimum order quantity in the price table on each product page. You can find the information in the middle column, where, if a minimum order quantity applies it will be stated e.g. ‘Min Qty 12’. At best4hedging we always aim to meet customer needs so if you do require less than the minimum order quantity, please give us a call on 01257 494 396 and we can discuss your delivery options.
Can I set up a trade account with you?
At Best4hedging we have a great relationship with our trade customers and are always happy to discuss payment options. Currently, we do not have the facility to offer trade accounts but to discuss trade discounts on large orders, please call us on 01257 494 403 and let us know you're a trade customer.
What are your delivery charges?
|all costs & min. order||min. order|
|bare root||root ball||pot grown & topiary||cell grown||instant trough||tree||planting essentials|
|£200||all||-||pot size up to and incl 7.5L||all|
(min qty 12)
|-||ornamental & fruit trees||all tools, irrigation, canes & mulch matting|
|£350||-||all||pot size 10L & above|
& root ball topiary
(min qty 3)
(min qty 5)
- Orders £200 & over to mainland UK are delivered FREE* (Exceptions apply - see below for Scottish Highlands etc)
- Orders under £200 to mainland UK £5
- At an additional cost, we can deliver to Scottish Highlands & Islands, which we classify as including AB (Aberdeen) and DD (Dundee) postcodes, as well as Ireland, Channel Islands, Isle of Wight and Isle Man. The exact delivery cost is order specific and will need to be quoted by one of our team, so please contact us on
*For some plants that are too heavy or too tall to be packed in cardboard boxes we use pallet deliveries. In these circumstances, we require a minimum order value of £350 for free delivery, or you can make a contribution towards the delivery cost. Look out for the information on product pages which explains this further where applicable and if your order is for less than £350 please call or email us to agree upon a delivery contribution. This requirement only applies to those plants where it is clearly indicated on the product page
Pallet deliveries are always undertaken on an 18-tonne vehicle (similar in size to a standard refuse vehicle). If for any reason you require a smaller vehicle please contact our sales team who can arrange this for you. There will be an additional surcharge applied for small vehicle deliveries
99% of our orders are dispatched within 3 to 7 working days of receipt and most the day after the order is placed. We can do “next day delivery” on many of our products for an additional £12 but please call on
before placing your order to check.
We can also deliver on a specified date to suit you. Please indicate the date you would like to receive delivery in the notes section of the checkout (or place your order by phone) and we’ll do our utmost to meet that date.
Occasional hiccups can occur (such as broken down vehicles) and although we are very experienced in logistics we cannot be held liable for costs incurred or inconvenience due to late deliveries - see terms and conditions for more information.
You will receive an email or telephone call confirming the dispatch of your order 24/48 hours before it arrives with you.
Exceptions to our quick turnaround timescale
Pre-orders - if you have placed an order that includes products on pre-order, then they will be dispatched to you as soon as they are available. If your order includes pre-order bare roots or root balls you will be notified once they are being dispatched (root balls from mid to late October and bare roots from early to mid-November).
Root balls - lifting root balls involves the use of complex, heavy machinery, this lifting is carried out twice a week in the root ball season so we do still have a prompt turnaround timescale but if your order has just missed one lifting, it will be a few days before we lift again. We are always happy to confirm when we can deliver to you before you order. The benefit of this method of supplying root balls is that they are always fresh and therefore have a higher success rate than root balls that are stored out of the soil.
Weather conditions can affect dispatch - bare root and root ball plants are not lifted if the ground is too cold (it damages the roots) and the delivery of all plants can be affected if the water supply is frozen (because we water all plants before packing). Extremely hot weather can also be challenging and occasionally we hold backorders for species that are particularly vulnerable. We ask our customers to be mindful of bank holidays when couriers are not active.
We'd like to stress that although there are exceptions, the vast majority of our orders are dispatched extremely quickly and we are proud of our logistics developed over many years of delivering plants to tens of thousands of customers.
We inspect plants carefully before dispatch but accept that very occasionally things may go wrong.
You can return your plants (within 14 days) for a refund or replacement (we’ll help with the process of returning). If your plants arrived damaged then returns are free of charge. However, we ask that you inform us as soon as possible. If you’d like to return your plants because of a change of plan or if we do not agree that the plants are significantly damaged (the loss of a few leaves in transit or a loose pot on arrival, for example, wouldn't be harmful to the plants), then we may ask you to pay the full or partial return costs if you still wanted to return them. We’re very reasonable and always aim for complete satisfaction as demonstrated by our amazing Feefo customer reviews which can be viewed here.
Should you wish to return any products that you have over-bought, no longer require or purchased in error you will incur both a return cost (different charges for pallets and Boxes) and the original cost of delivery incurred by best4hedging. Please contact the Service team for charges and/or to organise a return. Plants will be subject to a quality control check from our Nursery upon return before any refund is authorised and processed.
Please note that in the case of damaged plants, if you have not notified us of a problem within 14 days of delivery, we consider you to have accepted the plants and Best4Hedging has no further liability for them should they fail.
You can read more about our returns policy in our terms and conditions here.
Can I buy best4hedging gift vouchers/gift cards?
Yes, gift vouchers and gift cards can be purchased via our Sales and Service team. Just call 01257 494 481 and a member of our team will be happy to assist you.
At best4hedging we appreciate that our customers may need help and advice outside of the typical working hours. This is why we’re open seven days a week with extended hours during busy periods.
Monday – Thursday 8am-6pm
Friday 8am - 5pm
Monday – Thursday 8am-6pm
Friday 8am - 5pm
You can call us on 01257 494 468during these hours and you can email us anytime at email@example.com.
Are your plants UK grown?
At best4hedging we pride ourselves on growing over 95% of our hedging plants within the U.K. All of our growing sites are managed by experienced nursery staff who nurture the plants until they’re ready for despatch. In order to provide the best hedge plants for our customers, we occasionally use specialist growers outside of the U.K. As with our local growing sites, we also thoroughly check the standards of non-UK sites to ensure they meet the high quality our customers have come to expect.
What does instant hedging mean?
Best4hedging offer a fantastic range of instant hedges, available in our most popular hedging species, which are perfect for achieving an established hedge quickly. Instant hedging refers to hedge units that have been grown in troughs (usually a metre long). These trough grown hedges have been regularly pruned whilst allowing the plants to knit together to form a solid hedging unit. Not only do the hedge plants knit together, so do the root systems, which makes for a strong, healthy hedge with a high success rate. Our instant hedges are delivered in their troughs or bags and can be planted at any time of year, making them a convenient planting choice.
This instant hedge effect requires the skilled work of experienced nursery staff and to achieve this look in your own garden, with individual hedge plants, could take between 2-5 years. The time, skill and resources that go into growing these pre-clipped hedging troughs are reflected in their price. However, the immediate effect of planting any of our instant hedging troughs is completely worthwhile and will provide you with a show-garden quality hedge, instantly.
How long will it take for my delivery to arrive?
At best4hedging, we aim to deliver all orders within 3-7 working days. Over 95% of our deliveries are made within this timescale, though there are some exceptions to this rule. Our range of trees may take between 7-10 working days to arrive whilst our bare root hedging and root ball hedging plants are only available in the dormant season (November-April). You can pre-order these root types and we will update you on expected delivery times once they are ready to be dispatched.
Next day delivery is available, depending on stock levels. If you require a next day delivery, please give our Service team a call on 01257 494 460 to discuss your options.
Who are best4hedging?
Best4Hedging are industry leading experts with years of experience in growing and dispatching hedging. Having sold over 1 million plants since we first began trading online in 2009, we are a reliable and trusted retailer of quality hedging plants. We’re dedicated to providing our customers with a huge selection of hedge plants, trees and topiary, all at competitive prices.
Our busy team are located at our dispatch centre in Lancashire and are available 6 days a week for sales enquiries, help and advice, and any other general queries you may have.
For more information on the best4Hedging team and an insight into the people behind the success of our business, head to our About Us page.
Is it safe to use my credit card and will I be charged?
Our payment provider, Secure Trading, is a safe and reliable way to make online payments for your hedging order. Your personal details and credit card information will be kept encrypted and completely secure during the checkout process and then quickly destroyed in accordance with our online security policies. There is no additional charge for paying by credit card.
Can I send you a planting scheme to price?
Yes, we would be happy to price up your planting scheme. Please send a copy via email to firstname.lastname@example.org or post. Please include your contact details so we can get back to you as quickly as possible.
York House, Ackhurst Business Park
Call our sales team on 01257 494 418
What time will my delivery arrive?
Our dedicated couriers deliver anytime between 8am-6pm Monday to Friday and can leave your parcel ‘no signature required’ so you don’t need to be in to sign.
If you wish for your delivery to arrive on a certain day, (e.g. "Thursday next week"), please give us a call to discuss.
We do also offer more specific options, including AM/PM deliveries or Saturday deliveries. These options incur an additional surcharge and can be arranged with our Sales team over the phone. Please do not hesitate to give us a call on 01257 494 470.
If your order has not arrived by 2 pm, please call our Customer Service team on 01257 494 542, and we can liaise with the couriers to find out an estimated delivery time for you.
What's The Difference In Root Types?
At best4hedging we have a great variety of hedging plants in a choice of sizes and root types. Pot grown and cell grown hedge plants are available year round, whereas bare root and root ball hedge plants are only available from November to April depending on the weather. The bare root season can be extended until mid/late May for some hedging species through the use of cold storage.
Bare root and root ball plants are grown in a field and can only be lifted when they are dormant, as this process interferes with the root system. Lifting in winter, when the roots are dormant, ensures the root systems are disturbed as little as possible resulting in a high success rate once re-planted.
Box root ball hedging is an exception to this as it has a sturdier root system and is available year round. Yew root ball hedging is also available outside of the normal root ball season due to its strong root system.
I need a quick turnaround, when can you deliver?
We offer next day delivery on the vast majority of our stock, please contact our Sales and Service team to organise this on 01257 494 474. It is possible to arrange a more specific delivery, including AM and Saturday options. For large orders, delivery is normally free of charge and our Sales and Service team will be happy to discuss delivery costs upon placing your order.
Can you send me a photograph of the stock before I place my order?
Here at best4hedging, we have an extensive photography catalogue which we aim to keep as up to date as possible. To preview an example of the stock you’ll be receiving, click on the thumbnail image in the table which corresponds to the plant size you wish to order.
We do stress that each and every batch of plants differ depending on the season, therefore our images are to be used as a guide.
If the image you require is unavailable, or you need further help, please email us at email@example.com or call us on 01257 494 461 and we will be happy to send you a photo.
How can I pay for my hedging order?
We have a choice of payment options available. You can pay securely using a credit card, debit card, PayPal or BACS for larger orders. Your payment will be taken at the point of ordering and a confirmation email will be sent within 24 hours.
Whilst we accept all forms of Visa and Mastercard at best4hedging, at present, we are unable to accept American Express.
When paying via PayPal we ask that you check your delivery details and make sure that your delivery address is up to date. If you would like to pay via PayPal over the phone we can take your hedging order details and send a request for payment.
What is your best price?
At best4hedging we pride ourselves on maintaining low, competitive prices. We are always happy to provide bespoke quotes to trade customers and can offer discounts on orders of as little as £1,000. We have a great rapport with our loyal landscape and trade customers and are always keen to establish new business relationships, so we encourage you to get on board!
To discuss your personal quote, contact our Trade Team on 01257 494 460 or email us at firstname.lastname@example.org. Please let us know that you’re a trade customer and we will be able to source wholesale plants for your project.
If the ground is frozen, can I plant?
When a ground frost is present it is usually only the top couple of inches of ground that is hard and cold, beneath the ground should still be a safe environment for your plants' root system. Due to the availability of bare root and root ball hedging it is inevitable that some orders will be delivered after a frost. Don’t panic!
You can either store your plants in a shed or garage where the conditions are dry and frost-free. Do not store your plants in a greenhouse as this can damage the root system and always remember to dampen the roots with water to ensure they remain moist. Or if you can dig the ground, go ahead and plant anyway – once the roots are protected by the soil your plants are safe from frost damage.
Top tip: If you’re concerned about an upcoming frost then prepare your ground in advance of delivery and cover with a frost-proof layer, such as tarpaulin, to keep the ground soft beneath. Then simply dig over once your hedge plants arrive.
Is everything listed on best4hedging in stock?
The vast majority of our hedging plants are in stock year-round. However, some plant types are only available at certain times of the year. These include bare root and root ball plants which are delivered from November to April but can be pre-ordered year-round. If you pre-order any of our hedging plants, we will keep you up to date with the progress and expected dispatch date of your order via email.
All items will show either an 'Add' to basket button or 'Pre-order' button. If for any reason we cannot dispatch an item straight away, we will contact you to let you know when you can expect to receive your order.
If you have any other queries our Sales and Service team can be contacted on 01257 494 584 or you can email them at email@example.com.
How do I improve the quality of my soil?
It’s important to make sure your soil is of a decent quality in order for the roots of your hedging plants to strongly establish and find the nutrients they require. You can do this by digging some well-rotted, organic matter such as horse manure or garden compost through your planting site. Following this, we recommend using Rootgrow, which you can find in our Planting Essentials section.
Can you supply larger plants than those on your website?
At best4hedging we offer a huge variety of hedging plants in a great choice of sizes to accommodate most customer needs; however, we understand that occasionally a project requires something outside of our usual size range. Due to our excellent industry contacts and years of experience sourcing high-quality plants, including large hedging plants, we can always find exactly what you need.
Simply call our sales and service team on 01257 494 412 or email firstname.lastname@example.org and we’ll be happy to help!
Are you open to the public?
As we are a busy dispatch site rather than a garden centre, unfortunately, we are not open to the public. If you wish to see any of our plants before purchasing, this can be arranged. All we ask is that you call us in advance so we can ensure there is a member of the team available to accompany you safely around the site.
When is the best time of year to plant?
At best4hedging we have a huge choice of different species and root types. Our vast range includes hedging plants that can be planted year-round as well as hedge plants that can only be planted during the dormant season – Autumn to Spring.
Our pot grown and cell grown hedging plants can be purchased and planted year-round so you do not need to worry about what time of year it is.
Our bare root and root ball hedge plants are available from late autumn to spring, as they can only be planted when dormant. For some species, the dormant period can be extended through the use of cold storage. Any concerns regarding planting times are already covered as we only start to despatch bare root and root ball plants when they are ready to be planted. The only exception to this rule is Box (Buxus sempervirens). Box root balls can be purchased and planted year-round due to their strong and stable root system.
For information on planting – see our best4hedging YouTube channel for our quick, how-to plant guides.
Where do you deliver to?
We’re based in the Northwest of England, in Lancashire, delivering hedging plants and trees throughout the U.K and Ireland. If you require a delivery outside of the U.K please contact our Sales and Service team on 01257 494 424 or email email@example.com and we can arrange a bespoke delivery quote for you.
At an additional cost, we can deliver to Scottish Highlands & Islands, which we classify as including AB (Aberdeen) and DD (Dundee) postcodes, as well as Ireland, Channel Islands, Isle of Wight and Isle Man. The exact delivery cost is order specific and will need to be quoted by one of our team, so please contact us on 01257 494 424
My Rootgrow / Bonemeal isn’t in with my order, what should I do?
To make sure that your Rootgrow or Bonemeal is safe during transit, we pack the products in the centre of pallet orders and at the bottom of box orders. We ask that you fully unpack your plants to ensure your Rootgrow or Bonemeal is not hidden inside your order. If after checking this, you still cannot find your Rootgrow or Bonemeal, please give our Service team a call on 01257 494 556 and they will be happy to help.
I need to make a change to my order, is this possible?
Of course! As long as we haven’t already despatched your order we are able to make any changes you require. Simply give our Sales and Service team a call on 01257 494 594and they will be happy to assist you.
How much Rootgrow / Bonemeal should I use?
Rootgrow can be applied in two ways. It can either be sprinkled into the planting hole in its granule form, or made into a gel, ideal for dipping bare roots. Apart from the 150g packet, which is granule only, all sizes of Rootgrow can be made into a gel formula or sprinkled. We recommend using the gel method for bare roots, as the paste will go much further and be more cost-effective than granules. Please visit our Rootgrow page and click on the 'How much do I need?' button for our easy to follow user guide. Usage is approximate as root sizes vary by species.
If you are ordering Rootgrow with Box bare root hedging then please add 20% to the recommended usage level to allow for the large root system.
Bonemeal should be mixed into your backfill or sprinkled on the surface after planting to help maintain an established hedge. Please visit our Bonemeal page and click on the 'How much do I need?' button for our easy to follow user guide.
How is instant hedging delivered?
All of our instant hedging is delivered on pallets, in the troughs or bags they were grown in. The troughs are made from either firm plastic or heavy-duty hessian, both of which have handles at either end for easy manoeuvring. We use these materials to ensure your instant hedging units are as light as possible. All of our instant hedge units can be handled by two fit people.
How do I use RootGrow?
Rootgrow can be applied in two different ways but the key thing to remember is that it should be applied directly to the roots of your plants. For root ball, pot grown and cell grown plants, you can sprinkle the granules into the planting hole. For bare root plants, Rootgrow can be made into a gel form and the roots of the plants dipped into the mixture before placing into the planting hole.
Full instructions are included with the product but for more information, watch our short video on how-to prepare and use Rootgrow.
How do I plant instant hedging?
Planting instant hedging couldn't be easier. There’s no need to worry about calculating how many plants you need per metre as they have already been spaced out for you. Simply buy one 1m unit for every metre of hedge you require.
- Dig your trench to roughly the same depth as your instant hedging trough (approx. 30cm and slightly smaller for instant box hedging) but allow space for digging in any organic matter such as horse manure.
- Once your trench is ready, measure out how much rootgrow you will need and sprinkle into the bottom of the trench.
- Next, remove the hedging unit from its trough or bag and place into the trench. Backfill, firming the soil down gently as you go.
- Finally, give your hedge generous watering, step back and admire your new instant hedge!
How can I be confident in the quality of your hedging plants?
The quality of our hedging plants is central to our company values and one of the many reasons why we have so many loyal customers. You can take complete confidence in the knowledge that all of our nursery staff are highly qualified to ensure your hedging plants receive the best care whilst on site. Following this, rigorous quality checks are carried out on every order prior to dispatch, making sure that your plants arrive in the healthiest condition.
If, for any reason, you are unhappy with your hedging plants, please do not hesitate to contact us. Our dedicated Customer Service team are available six days a week (as well as Sundays during peak season), to ensure any problems are resolved as swiftly as possible. You can contact us on 01257 494 543 or email us firstname.lastname@example.org
How are your plants cared for?
As experts in the industry, we understand what it takes to provide high-quality hedging plants. Our skilled team of nursery staff have years of experience dealing with the daily tasks involved in looking after thousands of plants. They make sure every single plant is fed, watered, pruned and even talked to regularly until they arrive at our dispatch centre. From the moment our hedging plants arrive at the despatch centre, until ready for delivery, they are provided with the same high level of care.
Do you sell anything to prevent weeds?
Yes, at best4hedging we stock two different weed suppressing products. The first being Mulch Mat, which is a biodegradable fabric made from 100% recycled materials. The second option is Mypex ground cover which is made from a woven fabric. Both of these products insulate the soil and protect your plants from weeds without the need for chemical weed killers (which can be detrimental to your hedge). You can find both of these weed suppressing fabrics in our range of Planting Essentials.
Do you offer a planting service?
Planting a hedge is really easy and the majority of our customers do it themselves or use a local gardener or landscaper. Although we don't offer a planting service we can recommend a local member of the British Association of Landscape Industries, for large planting projects.
For more information on how to plant your own hedge, see our Planting Advice section as well as our best4hedging YouTube channel for easy to follow, how-to videos.
Do you offer discounts?
At best4hedging we pride ourselves on keeping our prices low and our quality high, always aiming to provide the best possible price for all of our customers. For larger orders (of at least £1,000 Ex. VAT) we can usually offer additional discounts; call our Sales and Service team on 01257 494 403 who will be happy to provide a bespoke quote for you.
Landscapers and trade professionals – take a look at the landscaper section of our FAQs for information on our best prices.
Do I have to be at home to receive my delivery?
No, at best4hedging we send our deliveries ‘No signature required’. We understand that it is not always convenient for our customers to be at home during prime delivery times. To make it as easy as possible for you, we ask for delivery instructions upon placing an order so we can ensure your delivery is left in a safe and sensible location.
Read more about our delivery costs and timescales.
Can I join your mailing list?
Yes! We regularly send best4hedging Newsletters offering exclusive discounts to our customers. To sign up, simply enter your email address in the box at the bottom right of the website.
The discounts and offers featured in our best4hedging Newsletters can be used both online and over the telephone. Simply call 01257 494 402, and let our Sales and Service staff know which discount code you wish to use. If purchasing online, you can enter your best4hedging discount code at the checkout.
Can I choose and specific date and time for my delivery?
Yes, we can offer delivery on your chosen date, you can choose a delivery date for an additonal £5 at the checkout, using the premium delivery option.
If you need your hedging delivered specifically in the morning or afternoon, or on a weekend day then we can cater for this also. Please contact our Sales and Service team who will be able to help on.